FAQ
If you cannot find the answers here, please feel free to reach out to us at support@jessiezhao.com. We're here to help!
Shipping
We offer free ground shipping within the U.S. on orders of $90 or More. Orders placed before 12:00 PM EST will be processed on the same business day. Orders placed after 12:00 PM EST will be processed on the next business day. We also offer 2-day express shipping within the U.S. Please note that the 2-day shipping does not include order processing time.
Standard U.S. ground shipping typically takes 2–7 business days. International shipping times vary by destination.
For express shipping, we use UPS 2nd Day Air, which guarantees delivery within two business days within the U.S. The two business days do not include the drop-off date. For example, if you place your express order before 12 pm on Monday, you will receive it by Wednesday.
Our warehouse is closed on weekends. All orders placed during the weekend will be shipped on Monday, including express orders.
Yes, once your order ships, you'll receive a tracking number via email.
If you experience delays or believe your package is lost, please contact us at support@jessiezhao.com for assistance.
Yes, we provide international shipping. Rates are calculated at checkout based on your location.
Because all leggings and sports bras are made on demand, you will receive them in approximately 10 business days.
Returns and Exchange
We accept returns within 14 days of delivery. Items must be unworn, unused, with tags, and in their original packaging.
Returns are free for U.S. orders over $90. For orders under $90, a $7.99 return fee applies. The return fee is waived for the order placed in the holiday season (from November 15 to January 15).
We’ve made it easy! Simply click the Return Portal link in the footer to start your return.
Just enter your order number, zip code, and follow the steps to submit your return.
Our return portal only works for US returns. For international returns, please contact us at upport@jessiezhao.com.
Questions? We're here to help! Please contact us at support@jessiezhao.com for return assistance.
Yes, you can return the sale items except for the FINAL sales.